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Super Cup

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FAQ's

Find some answers to the most frequently asked questions about your Super Cup.

What surfaces will my Super Cup work on?

Your Super Cup will work on smooth, flat surfaces such as work surfaces, tables and high chairs. It will also work on glass, melamine and fine grain wood. It won’t work on a tablecloth, surfaces with a deep wood grain, or fabric. 

Help, my Super Cup isn’t working?

If your Super Cup isn’t gripping quite so firmly, there may be some dirt or dust trapped inside the base. Don’t worry its really easy to fix.  

  1. Rinse thoroughly ensuring that the water runs into the centre of the Clevergrip™ base. Gently lift the edge of the silicone and allow water to flow through the base. Shake the water out of the base and wipe away any droplets from the silicone skirt. Ensure the Clevergrip™ base has dried thoroughly before use. 

    Or:

  2. Remove the Clevergrip™ base by placing your palm across the base and rotating anti-clockwise to unscrew. You can then clean it as Option 1. Allow the base to dry thoroughly before using. 
  3. To test your Clevergrip™ base is working, place your clean, dry, empty cup on a flat smooth surface.  It should not tip over when you gently tap the sides.  It should lift easily when picked up vertically. 
How do I clean my Super Cup?

You can wash your Super Cup in warm soapy water, leaving it to air dry. Make sure its thoroughly dry before using by turning the cup upside down. If you have a dishwasher you can remove the Clevergrip base and wash the cup on the top shelf of the dishwasher, however the Clevergrip base cannot be put in the dishwasher so will need to be hand washed.

Can I put my Super Cup in the microwave?

No. The Super Cup is not suitable for the microwave. 

Can I warm liquids using the cup?

No, the Super Cup is not suitable for a microwave oven, conventional oven or any other heating device. We also only recommend cold liquids.   

Can I put my Super Cup in the dishwasher?

Yes, the cup can be placed in the top rack only. However, the Clevergrip base cannot be put in the dishwasher so will need to be hand washed.

Can I sterilise the Super Cup?

Yes you can. But it’s only suitable for cold water sterilisation.  Do not sterilise by boiling, steam or microwave, these will damage the cup.

Why is my Super Cup stained?

As with other things around the kitchen, your cup can become stained and yucky-looking in the dishwasher or even when you hand wash it (blame that Bolognese sauce or carrot soup). Don’t worry, it is still perfectly safe to use. 

Why is water leaking out of the base?

It sounds like your CleverGrip base isn’t fully dry. We recommend removing the Clevergrip™ base by placing your palm across the base and rotating anti-clockwise to unscrew. Allow the base to dry thoroughly before using. 

What drinks can I use in my Super cup?

Only cold or room temperature drinks can be used. Do not add hot or warm drinks. 

Help! My Super Cup isn’t working, it is sticking to the surface!

Your cup will not lift if you try to pick it up at an angle or quickly, these features help stop those accidental spills. By picking up gently and vertically you’ll find your cup works fine.

Sometimes it still may not want to move. Don’t worry though, you can simply slide it off the edge of the surface or leave for a few minutes before trying again. You can also tilt the cup at an angle and put your thumb on the silicone disc, push gently to break the surface seal.

To reduce the risk of sticking you should also check that your Clevergrip base is completely dry and the surface you are putting the cup onto is dry.

If you’ve tried all of the above and your cup is still sticking too much, you can contact our Product Pros through our contact us page or Facebook page.


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